Health Apps

The best health insurance apps in Spain 2025

Health insurance apps have completely changed the way policyholders interact with their private healthcare provider. What used to require phone calls, travel, or waiting, can now be resolved in just a few seconds from a mobile phone. With a couple of taps, it is possible to book an appointment, access a video consultation, or check the nearest provider directory.

This digital leap has improved efficiency, but it has also transformed the patient experience. The applications have incorporated services that go far beyond basic procedures, such as downloading medical reports, digitally submitting reimbursement requests, or integration with health devices. The goal is to offer convenience, speed, and healthcare access that is more centered on people’s needs.

Nowadays, health insurance apps are an essential channel within the healthcare ecosystem, and in this article we are going to analyze which are the best health insurance apps in Spain, highlighting their strengths and what makes them stand out in the market.

From the physical card to the mobile: 10 years of digital leap

The digitalization of private healthcare in Spain has undergone an intense journey over the past decade. Health insurance companies have gone from relying almost exclusively on the physical card and phone calls, to offering a complete digital ecosystem based on mobile applications.

In the past, managing any procedure meant calling the switchboard, going to the customer service desk, or waiting for the documentation to arrive. It was a slower process, with limited schedules, and one that required policyholders to invest time and travel.

Now, health insurance apps have changed this entire process. With them, users can self-manage their healthcare needs at any time, receive instant notifications, or carry all their digital documentation on their mobile phones. This has generated a level of autonomy and accessibility that once seemed unthinkable.

What problem did they solve first?

The initial priority was to make it easier to manage appointments and access the geolocated provider directory, two recurring needs of policyholders.

Which use grew the most in recent years?

Without a doubt, video consultation and electronic prescriptions. Both services have fostered a new model of care that brings the doctor closer to the patient regardless of distance, maintaining continuity of care in a simple and fast way.

What we expect today from a health insurance app

The current standard for private healthcare applications is becoming increasingly demanding. Users no longer only look for a space to book appointments or consult the provider directory, they also expect a complete digital experience that covers most procedures without leaving the app.

Today, ideally, a health insurance app should offer these 10 functionalities:

• Medical appointments: schedule, modify, or cancel in seconds.
• Video consultation: access a specialist from anywhere, without travel.
• Chat with professionals: resolve quick questions and maintain direct contact with doctors or nursing staff.
• Authorizations: request and receive approval for diagnostic tests digitally.
• Reimbursements: send invoices and receive refunds without the need for paper procedures.
• Digital health card: always carry the policyholder credential on the mobile phone.
• Provider directory with filters: locate specialists or nearby centers, filtering by specialty, language, or location.
• Electronic prescription: obtain and renew medication without going to a physical consultation.
• EHR: check results, reports, and medical history in one place.
• Security and biometrics: access with fingerprint or facial recognition to protect sensitive information.

In addition, some apps offer other features that add value, such as availability in co-official languages (Catalan, Basque, or Galician), or integration with Apple Health and Google Fit, which allow steps, heart rate, or physical activity to be recorded directly in the user profile.

Why does biometrics matter?

Because it offers quick and secure access. In a context where highly sensitive information is handled, being able to enter the app with a fingerprint or facial recognition ensures both convenience and protection of personal data.

Looking to the future

The next great leap in health insurance apps will come hand in hand with artificial intelligence. Over the next 12 to 24 months we will see how new capabilities are integrated that will make healthcare management even more agile and personalized.

Among the most anticipated applications we find:

• Smart triage prior to the appointment: the app will be able to analyze basic symptoms and guide the user toward the most appropriate specialty before booking the appointment.
• 24/7 conversational assistant: a chat always available to resolve simple questions, guide the use of the app, or indicate the steps to follow in common procedures.
• Reimbursements with OCR and computer vision: the system will automatically recognize the data of a medical invoice and process the reimbursement without human manual review.
• Authorizations with automatic validations: the app will check clinical and policy requirements in real time, speeding up the approval of tests and treatments.
• Preventive personalization: reminders for periodic check-ups, healthy habit tips, and alerts tailored to the user profile.

Will AI replace the doctor?

No. Its role is to complement and accelerate administrative tasks, freeing up time for healthcare professionals to focus on medical care. Artificial intelligence is a support that provides efficiency, but the clinical decision will always remain in the hands of the specialist.

The 8 best health insurance apps in Spain

Sanitas

Sanitas is one of the most recognized private health insurance companies in Spain. Founded in 1954, it belongs to the Bupa group, an international leader in health insurance and services. It currently has more than 2 million policyholders in Spain and manages its own hospitals and centers, which makes it one of the benchmark companies in the sector.

Mi Sanitas App

App name: Mi Sanitas

Available on: iOS and Android
Languages: Spanish, English, Portuguese

Why it stands out: it is one of the most complete apps on the market, with a very consolidated digital ecosystem that covers practically all the policyholder’s needs from the mobile phone.

Main features

• Medical appointment management: request, change, or cancel appointments in a matter of seconds.
• Video consultation: direct access to specialists from different areas without travel.
• Medical chat: quick communication channel with healthcare professionals.
• Online authorizations: request and receive approval for tests and treatments from the app.
• Reimbursements: send medical invoices and manage refunds digitally.
• Digital health card: always have the policyholder’s card on the mobile phone.
• Provider directory: search for specialists and centers, with integrated geolocation.
• Consultation of reports and prescriptions: access to results, diagnoses, and medical prescriptions.
• EHR: centralizes all patient information.
• Integration with Apple Health: synchronization of health data such as steps, weight, or physical activity.

MAPFRE

MAPFRE is one of the most important insurance companies in Spain and a leader in private health insurance nationwide. Founded in 1933, it is present in more than 40 countries and has a strong presence in the Spanish healthcare sector, with an extensive network of associated medical centers and hospitals. Its commitment to digitalization has turned its health app into a key tool in the relationship with its policyholders.

MAPFRE Salud App

App name: MAPFRE Salud

Available on: iOS and Android
Languages: Spanish

Why it stands out: it offers a very balanced experience, combining the ability to carry out all the most common procedures through the app, along with care functionalities such as video consultation or medical chat, which makes it one of the apps most highly rated by users.

Main features

• Medical appointment management: book, modify, or cancel appointments in associated centers.
• Video consultation: online medical care in different specialties, available 24 hours a day.
• Medical chat: resolve quick questions with healthcare professionals.
• Online authorizations: digital request and tracking of the status of medical authorizations.
• Digital reimbursements: upload medical invoices and receive refunds quickly.
• Digital health card: always accessible from the mobile phone.
• Provider directory: easily locate specialists and nearby centers.
• Consultation of medical results: quick access to reports and diagnostic tests.
• Health folder: space where personal clinical information is organized.
• Smart notifications: alerts about appointments, results, or pending procedures.

Adeslas

Adeslas, part of the Mutua Madrileña group and partially owned by CaixaBank, is currently the leading health insurer in Spain. It has more than 5 million policyholders and an extensive network of its own and associated hospitals and medical centers. Its strategy focuses on offering a comprehensive healthcare model, supported by digital tools that facilitate the relationship between the policyholder and the company.

Adeslas Salud y Bienestar App

App name: Adeslas Salud y Bienestar

Available on: iOS and Android
Languages: Spanish, English

Why it stands out: it is one of the most downloaded apps in the healthcare sector in Spain, with a high level of adoption thanks to the breadth of its functionalities and ease of use.

Main features

• Appointment management: book, modify, or cancel appointments with doctors and specialists.
• Video consultation: online medical care from the mobile phone, with access to different specialties.
• Chat with professionals: resolve queries immediately.
• Medical authorizations: request and check the status of authorizations for tests and treatments.
• Reimbursements: digital management of medical invoices and refunds.
• Digital health card: quick access to the policyholder’s credential.
• Provider directory: search tool for healthcare professionals and medical centers, with geolocation option.
• Wellness programs: access to personalized recommendations for healthy habits.
• Consultation of medical results: possibility to review reports and tests.
• Integration with Apple Health: synchronization of activity and health data.

DKV

DKV belongs to the German group Munich Re and has been offering health insurance in Spain for more than 80 years. Its approach combines traditional medical coverage with a strong commitment to digitalization and prevention. The company firmly supports technological innovation and sustainability, which is reflected in its digital tools aimed at improving the well-being of its policyholders.

Activa DKV App

App name: Activa DKV

Available on: iOS and Android
Languages: Spanish, Catalan, English, German

Why it stands out: an app to manage the policy and main procedures, with direct access to video consultation, medical chat, and electronic prescription through its other app, DKV Quiero cuidarme Más.

Main features

• Profile and policy: check conditions, payment methods, and sign documents from the mobile phone.
• Provider directory with search tool: locate specialists and centers by location and filters.
• Medical appointments: manage, modify, or cancel your appointments in just a few steps.
• Digital health card: your DKV Medicard always accessible in the app.
• Online authorizations: request, manage, and check the status of authorizations.
• Digital reimbursements: upload invoices and process refunds without paper.
• Clinical documentation: access reports and medical results from the mobile phone.
• MiMomento: personalized content and resources according to your life stage.
• Access to telemedicine (QC+): video consultation, 24/7 chat, and electronic prescription through the Quiero cuidarme Más app, with linked login.

AXA

AXA is one of the largest insurance groups worldwide and has a solid presence in Spain. With more than 100 years of history in the country, it offers health, life, and home insurance, among others. In the healthcare field, AXA has an extensive network of associated centers and, in recent years, has invested in digitalizing the relationship with its policyholders through the MyAXA España app.

MyAXA App

App name: MyAXA

Available on: iOS and Android
Languages: Spanish, Catalan, Basque, Galician, English, German

Why it stands out: it is a cross-cutting app that centralizes all policyholder procedures, including a wide range of healthcare services and direct access to telemedicine.

Main features

• Policy management: check coverage, receipts, and contractual documentation.
• Medical appointments: request, modify, or cancel appointments with AXA network professionals.
• Video consultation: online access to doctors from different specialties through the “Tu médico online” service.
• Medical chat: quick consultations with healthcare professionals to resolve immediate questions.
• Authorizations: digital request and monitoring of diagnostic tests and treatments.
• Online reimbursements: send medical invoices and manage refunds from the app.
• Digital health card: immediate access to the policyholder’s card from the mobile phone.
• Provider directory: search tool for specialists and medical centers, with filters by specialty and location.
• Pre-medical consultations: possibility to use a symptom checker before contacting a doctor.
• Notifications: personalized alerts about procedures or pending appointments.

MGC

MGC is an insurance company based in Barcelona that was founded in 1987. Over the years, it has consolidated a base of more than 80,000 members and has specialized in offering close and personalized service. Its strategy focuses on healthcare quality, with a strong presence in Catalonia and a wide network of associated centers throughout Spain.

MGC Mutua Salud App

App name: MGC Mutua Salud

Available on: iOS and Android
Languages: Spanish, Catalan

Why it stands out: it integrates digital assistance functionalities with a very intuitive and accessible approach for policyholders, including video consultations, clinical folder, and quick authorizations.

Main features

• Medical appointments: request and manage visits with specialists from the app.
• Video consultation: online medical care available in multiple specialties.
• Medical chat: quick and effective consultations with healthcare professionals.
• Authorizations with photo: possibility to send images of documents to process requests more quickly.
• Digital health card: policyholder credential always on the mobile phone.
• Provider directory: search tool for specialists and medical centers.
• Digital clinical folder: access to reports, results, and health history.
• 24h emergency services: direct contact in case of immediate need.
• Integration with Apple Health: synchronization of basic health data such as activity or weight.

Caser

Caser Seguros was founded in 1942 and is part of the Helvetia insurance group. With decades of experience, it offers a wide range of insurance products, including health, and has a strong presence in the Spanish market. Its value proposition combines comprehensive medical coverage with a digital approach focused on policyholder convenience.

Caser Salud App

App name: Caser Salud

Available on: iOS and Android
Languages: Spanish

Why it stands out: it offers a streamlined digital experience for the main policy procedures, with quick access to authorizations, reimbursements, and the health card.

Main features

• Policy management: check coverage, receipts, and policy conditions.
• Medical authorizations: digital request and tracking of authorizations for tests or treatments.
• Reimbursements: send medical invoices and manage refunds online.
• Digital health card: always available on the mobile phone to access consultations and services.
• Provider directory: search tool for healthcare professionals and associated medical centers.
• History of receipts and copayments: detailed review of medical expenses.
• Personalized notifications: reminders and alerts about pending procedures.
• Video consultation: available through the complementary Caser Video Consulta app, linked from the main app.

ASISA

ASISA is a medical insurance company founded in 1971 and is part of the Lavinia group. It has become one of the benchmark companies in the Spanish healthcare market, with more than two million policyholders and a wide network of clinics, hospitals, and associated centers. Its commitment to digital transformation has strengthened the relationship with policyholders through its mobile application.

ASISA App

App name: ASISA

Available on: iOS and Android
Languages: Spanish

Why it stands out: it brings together in a single application most of the essential services for its policyholders, from medical appointments to authorizations and video consultation.

Main features

• Medical appointments: management of appointments with the HLA hospital network and associated centers.
• Video consultation (ASISA LIVE): online medical care with specialists from different areas.
• Online authorizations: request and tracking of diagnostic tests and treatments.
• Policy review: access to information about contracted coverage.
• Digital health card: credential available on the mobile phone to use in consultations and emergencies.
• Provider directory: search tool for doctors and centers, with integrated geolocation.
• Bill inquiries: view invoices and copayments associated with the policy.
• Automatic notifications: reminders and alerts related to medical procedures.

A mature ecosystem ready for the future

In just a few years, health insurance apps in Spain have become the main channel of interaction between the policyholder and their healthcare company.

In our analysis, it is clear that all major insurers have embraced digitalization, with differences in the degree of maturity and innovation of each app, but with a common denominator: the pursuit of convenience, speed, and autonomy for the user.

The next big leap will come with artificial intelligence, which will make it possible to automate administrative tasks, speed up procedures, and offer more personalized experiences. The future points to a model where each policyholder will have digital support tailored to their health needs, without losing the human closeness that characterizes medical care.

At GooApps® we believe this journey has only just begun. Our commitment as specialists in developing digital solutions for the healthcare sector is to accompany organizations in this process, providing expertise, security, and a 100% people-centered approach. Because the true value of technology in healthcare lies in its ability to make life easier, more accessible, and more connected for everyone.